Refund Policy
Last updated: September 30, 2026
This Refund Policy explains when charges for the Listing Asset Kit Pro plan may be refunded. Payments are processed by Paddle, our merchant of record, and refunds are issued through Paddle to your original payment method.
1. Cancellation
The Pro plan is a monthly subscription billed in advance. You can cancel at any time; cancellation stops future renewals, and you keep access until the end of the period you have already paid for. Cancelling does not by itself issue a refund for the current period.
2. Refunds Within 7 Days
If you are charged for Pro and have not used the Service heavily, you can request a full refund within 7 days of purchase by emailing [email protected].
3. Failed Generations
Failed generations never consume your quota: if a kit fails to generate, the credit is returned to your account automatically, so there is nothing to refund for failed generations.
4. After 7 Days
Refund requests after the 7-day window are handled case by case. This policy does not limit any mandatory consumer rights you may have.
5. How to Request a Refund
Email [email protected] from your account email address and include the date of the charge. We respond within 7 business days; approved refunds usually appear on your statement within 5–10 business days after Paddle processes them, depending on your bank.
6. Changes to This Policy
We may update this policy; the date at the top shows the current version. Material changes will be announced in the Service.